Avil Jackson Brings a People-First Perspective to AFROTECH

Artificial intelligence is changing how companies operate, but Lozafina client Avil Jackson believes the leaders who thrive will be those who keep investing in people.

Jackson, founder and principal organizational change advisor at LuminaNorth Group, was recently featured in AFROTECH, where she discussed the human relationship skills leaders and teams need as AI reshapes the workplace.

Drawing from more than 30 years of experience in change management, organizational development, coaching, and human resources, Jackson has seen the full employee journey, from hiring and development to retirement or departure. That experience helped her recognize change management as a critical link between organizational strategy and successful execution.

Today, Jackson works with leaders and teams to assess their readiness for change, create a clear plan, and identify the people who will be most affected.

“Adoption is done by people, not by organizations,” Jackson told AFROTECH.

That people-centered philosophy also shapes her perspective on AI. Jackson encourages leaders to help employees understand the technology, learn how to use it responsibly, and identify where it can strengthen their work. Technology may improve efficiency, but it cannot replace leadership, judgment, teamwork and communication.

“Business is people. Life is people,” Jackson said.

Jackson also cautioned companies against eliminating middle-management roles without considering the broader organizational impact. These leaders often serve as essential messengers between the C-suite and employees on the front lines. Removing them can create communication gaps, weaken alignment, and make it more difficult for employees to understand or adopt change.

Before restructuring roles around AI, Jackson encourages organizations to examine the skills each position requires and determine where those abilities can create the greatest value. That assessment can help leaders decide whether roles should be expanded, redefined, or newly created.

Her message is timely: The future of work will require technological fluency, but it will also require leaders who know how to communicate, build trust, and bring people along.

We are proud to see Avil sharing that message and leading this important conversation on a national platform.